I am unable to convert a candidate to an employee profile. What’s the solution?

I am unable to convert a candidate to an employee profile. What’s the solution?

Once a candidate has completed their onboarding, you have two options for conversion:
Convert them as a User
Convert them as an Employee Profile
Please note that User licenses and Employee Profile licenses are different and must be purchased separately. You can check your available licenses by navigating to Settings (gear icon) > Manage Accounts > Subscription.

Here are the key differences between user and employee profiles:
Users: These are employees who will have an email address and password and will be able to login to their account. They can access their self-service and perform various actions

Employee Profiles: These are employees who cannot log in to their account. These employees' details are maintained by the organization in the account. Security staff and contract workers can be examples of such employees. Since these employees cannot login to their account, based on set permissions, their manager or the Admin can apply leave or submit timesheets for them

If you require further assistance, write to support@zohopeople.com